Showing posts with label local dealership. Show all posts
Showing posts with label local dealership. Show all posts

Saturday 2 July 2016

Perseverance & Patience

Steady on, it's not that bad.  I shall persevere!

The never ending tale of Concours carburetors continues.  My most recent attempt was to check the fuel amounts in each bowl and then reinstall and test (I'm getting very quick at this).

Once again the old Connie coughs and backfires and dies on throttle application.  The removals and re-installations have upset the old connectors between the carbs, which have developed a gas leak, so the whole thing came off (again) and is now apart on the work bench (again).


I contacted the local Kawasaki dealer for
The plastic bits that connect the carbs have
become brittle and leaky.
parts last weekend, but they've been radio silent.  The parts I need were easy enough to find, but maybe 22 year old carb bits aren't sexy enough to warrant a timely reply.  Maybe I should have ordered them online, in spite of a number of magazines lamenting people's lack of support for local motorcycle dealers.  Had I ordered them online they'd probably have been here by now.  Instead I'm left wondering if I can even get these parts.


The goal now is to take each carb apart, double check float depths and ensure all the internal jets and such are properly installed, then it'll all go back together again with new connecting pieces and go back on the bike (again).  With any luck I'll get some sort of clue that I'm moving in the right direction.  That's been the most frustrating part of this process.  I make changes and there is no change when I fire it up.  Whatever the problem is, I haven't come close to touching it yet.  At least a fuel leak is an obvious and easy fix.








Any day now...



Friday 11 July 2014

Chain and Agony, or, the End of Local Parts Suppliers

I've got to admit I'm a bit pissed off.  After trying to wrap my head around chains and sprockets online I decided to buy locally and have a chat with the parts desk at my regional dealer.  Since it was my first time doing a chain/sprocket replacement I figured I'd pay the extra cost and get some face to face advice.

Trying to get details out of the parts-desk guy was like pulling teeth.  He seemed frustrated with my questions and didn't offer up much.  I guess the logic there was, 'just bring it in to service.'  I left paying over $300 taxes in for what would have cost me $240 online, but was none the wiser.  I was at least assured that these were the specific parts I needed.

After a series of confusing and frustrating situations, here is the advice I wish the parts guy at the dealer had given me:

The Ninja 650r uses a 114 link chain, he gave me a 120 link chain but told me this was the stock chain especially for my bike.  He's not wrong, but he didn't tell me I'd have to 'break' the chain.  Here is how I wish it'd gone down:


You're going to need one of
these to break and master
link up a motorcycle chain.
It isn't expensive (about
sixty bucks)
Parts guy: "I'm ordering you the chain size for your bike, but it comes with six extra links.  When it comes in I'll get one of the guys to break the chain so it fits your bike specifically.  If you want I'll even ask him to do it when you come to pick it up so you can see how he does it."

He could have sold me a $60 tool (probably for more) and I would have left knowing what I was getting into, instead all I got was the exasperated face.  

When I hung the chain on the bike it was way too long (it was a 120 link chain going on a 114 link bike, but I didn't know that at the time).  I had to go digging to find out why the chain 'specific to my bike' obviously didn't fit.

This experience asks a larger question about brick and mortar stores versus shopping online: why would I spend the gas and time driving there and then pay the extra 20% for the experience if I can pay less online?  If there is nothing value added in me bothering to buy at full retail locally, then why would I do it?

Second up, I wish he'd have offered me some pragmatic advice for doing my own chain work:

Parts guy: "Is this your first motorcycle chain?  It's pretty easy to mess it up.  I'd suggest going for a basic O-ring chain for your first go.  If you botch the job you're only out fifty bucks and you've learned something."

I ended up buying the bells and whistles X-ring chain on his advice, and then breaking it a link too short (after looking up how to do that on that paragon of customer support, the internet).  It's an expensive learning experience breaking a chain so that it doesn't fit my bike.  At least it's still over 110 links and a 520 sized chain, meaning it'll work on a lot of other bikes.  Now I've not got to decide whether to seal it up and wait for an ideal use or try and resell it (at a loss).

One way or another, I don't think I'll be driving down to the local dealer again for parts, I get my questions answered with more patience on the internet, which beggars belief.

Note:  a couple of days later I went online and picked up a basic O-link chain from the same Japanese chain manufacturer from
Canada's Motorcycle (35% cheaper than the equivalent chain from the dealer).  In a matter of moments the chain was on its way (free delivery).  It got here in the same amount of time it took the dealer to order it in (but I didn't have to drive down to the city twice).  I'm all for buying locally and helping out the area economy, but if local business don't realize how they can add value to a local buying experience they're going to kill it stone dead.

Note²:  maybe it's only a motorcycle dealership thing.  I went to RONA to make an order for deck parts and they couldn't have been more fantastic, same with Universal Rentals in Fergus, equally awesome customer service.  Are motorbike shops just too cool to care?

Note³: See the followup post on how to break/shorten/master link a new bike chain for how-tos.